Effective Date: August 25, 2026
At BT Finance PLC, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website or use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us when you use our website, request information, submit an application, contact us, or otherwise interact with our services.
We may also automatically collect certain technical information when you access our website, including information provided by your browser, device, and network connection.
The information we collect may include:
We only collect information that is reasonably necessary for legitimate business, service, security, and legal purposes.
When you visit the BT Finance PLC website, our servers or service providers may automatically record certain technical information.
This may include your IP address, browser type and version, operating system, pages visited, date and time of access, time spent on pages, referring pages, and technical information relating to errors or website performance.
This information may not identify you directly on its own. However, it may be combined with other information in circumstances where identification is reasonably possible.
Depending on the services you use and the nature of your interaction with us, we may request personal information such as:
Where financial or regulatory requirements apply, additional information may be required to verify your identity, assess eligibility, prevent fraud, or comply with applicable laws.
BT Finance PLC collects and uses personal information only where there is an appropriate legal or legitimate basis for doing so.
Depending on the circumstances and applicable law, we may process information to provide requested services, fulfill contractual obligations, comply with legal and regulatory requirements, protect our legitimate interests, prevent fraud and security threats, or where you have provided consent.
We aim to collect only information that is relevant and reasonably necessary for the purpose for which it is processed.
We may collect personal information when you:
We may collect, use, hold, and disclose personal information for purposes including:
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
BT Finance PLC takes reasonable and appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and the risks involved.
However, no method of electronic transmission, communication, or storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Where required by applicable law, we will take appropriate steps in response to a data breach, including any required notifications.
You are also responsible for maintaining the confidentiality of any passwords, login credentials, or other account information associated with your use of our services.
BT Finance PLC retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on the nature of the information, the services provided, our business requirements, and applicable legal, regulatory, accounting, or reporting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it, or anonymize it, subject to applicable retention requirements.
Our website and services are not intended to knowingly collect personal information from children under the age applicable under relevant privacy laws.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
BT Finance PLC may disclose personal information where reasonably necessary for legitimate business, service, security, or legal purposes.
Recipients may include:
We expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
Depending on the location of our operations and service providers, personal information may be stored or processed in countries other than the country in which it was originally collected.
Where personal information is transferred internationally, BT Finance PLC will take reasonable steps to ensure that such transfers comply with applicable privacy and data-protection requirements.
Where required by law, we will implement appropriate safeguards for international transfers of personal information.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
You may contact us using the details provided on our website to exercise applicable rights.
We may need to verify your identity before processing certain requests.
If you receive marketing communications from us, you may unsubscribe using the instructions provided in the communication or by contacting us directly.
Where applicable, you may also have the right to lodge a complaint with the relevant data-protection or privacy authority.
BT Finance PLC uses cookies and similar technologies to support website functionality, security, performance, and user experience.
Cookies may allow us to remember preferences, understand how visitors use our website, improve our services, and maintain website security.
You may be able to manage or disable certain cookies through your browser or our cookie-consent tools. Disabling certain cookies may affect some website functionality.
For additional information, please refer to our Cookie Policy.
Our website may contain links to third-party websites, applications, or services.
BT Finance PLC does not control the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
We are not responsible for the privacy practices of third parties that operate independently from BT Finance PLC.
This Privacy Policy applies to information collected through BT Finance PLC's website and services covered by this policy.
It does not necessarily apply to third-party websites, applications, or services that may be accessible through links on our website.
Additional privacy notices may apply to particular products, services, applications, or transactions where required.
BT Finance PLC may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable laws and regulations.
When changes are made, the updated version will be published on this page with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes to how personal information is used.
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact BT Finance PLC using the contact information provided on our website.
BT Finance PLC
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